Each partnership begins with an onboarding phase where we review and document your environment, confirm who has access to what, and make sure systems are properly monitored and protected.

This creates a clear starting point and helps ensure nothing important is overlooked.

Elmore supports the core systems organizations rely on each day, including:

• computers and laptops
 • Microsoft 365
 • user accounts and access
 • network equipment and Wi-Fi
 • security and monitoring
 • backups and recovery

The exact coverage depends on how your environment is set up.

Users can contact our team directly for support with their computer, email, or other covered systems.

Most issues can be resolved remotely, allowing us to respond quickly and resolve problems with minimal disruption to their work.

Because systems are monitored and maintained continuously, many issues are addressed before they become major problems.

If something does go wrong, we investigate, resolve the issue, and keep you informed along the way.

Yes.

Many of the organizations we work with operate in environments that require clear documentation, defined responsibilities, and consistent security practices, including municipalities and other regulated organizations.

Yes.

Rural Solutions helps organizations process credit cards more securely and meet PCI requirements by protecting the network environment, reducing exposure to cardholder data, and guiding them through the annual compliance steps required by payment processors.

Yes.

Rural Solutions supports organizations that operate under HIPAA requirements by maintaining secure systems, managing access to sensitive information, and helping ensure environments follow established security standards.

Pricing depends on the size and structure of your environment, including the number of users and systems involved.

Most organizations invest between $1,500 and $6,000 per month, depending on how their environment is set up.

Most Elmore partnerships are structured as three-year agreements.

This allows us to plan improvements and maintain systems responsibly over time. Agreements also include a 90-day cancellation provision if circumstances change.