Frequently Asked Questions about Rural Solutions

  • Our headquarters are in Georgia, Vermont, with team members supporting organizations throughout Northern and Central Vermont. 

    Much of our support work is performed remotely, allowing us to respond quickly while maintaining a strong local presence when on-site assistance is needed. 

  • Rural Solutions primarily supports small and mid-size organizations throughout Vermont and nearby communities. 

    Many of the organizations we work with include: 

    • Vermont municipalities 
    • nonprofit organizations 
    • professional offices 
    • service-based businesses 

    Most of our clients have between 5 and 75 users and rely on technology to support their daily operations. 

  • Most of the organizations we support are located in Vermont and nearby communities. 

    Maintaining a strong regional focus allows us to build trusted relationships and provide dependable on-site support when needed. 

  • Our standard business hours are: 

    Monday–Thursday: 8:00 AM – 5:00 PM 
    Friday: 8:00 AM – 12:00 PM 

    Organizations enrolled in our managed services program Elmore, receive support outside these hours when necessary. 

  • Rural Solutions primarily supports environments built around Microsoft 365 and Windows-based systems. 

    Maintaining consistent technology standards allows us to provide more reliable support over time. 

  • Yes. 

    Rural Solutions carries appropriate business and liability insurance coverage for the services we provide. 

  • Our team has more than 75 years of combined experience supporting organizations across Vermont. 

    Team members maintain certifications and training from organizations such as Microsoft, Cisco, and CompTIA as part of ongoing professional development. 

  • Many organizations rely on technology every day but do not have a clear structure for managing it. 

    Rural Solutions was founded to provide something many organizations are missing: dependable long-term responsibility for their technology environments. 

  • Rural Techs LLC — now doing business as Rural Solutions — was established in 2005. 

    Since then, we have supported organizations throughout Vermont in maintaining stable and secure technology environments as their needs have evolved.