HELP

Here at Rural Solutions, we work hard to maintain a system that monitors, identifies and resolves issues proactively. Our goal is for you to be so secure and comfortable with your tech that you don't need to reach out to us (except to say hi or give us some kudos, if you want!).

That said, there are going to be times when you need our assistance.

Rural Solutions is your first stop when it comes to any Tech-related issue, and we will not turn away any question or concern without giving it our due diligence.

Need Help? Here are the Best Ways to Reach Us!

At Rural Solutions, we work proactively to keep your systems secure and running smoothly. 

When you do need support, submitting a Ticket is the fastest and most effective way to get help. 

Below are the best ways to reach us. 

All requests are reviewed throughout the day and prioritized by business impact.

  • techSR@ruralsolutionsvt.com

    Sending an email creates a support ticket automatically.

    Email works well for everyday requests and simple questions, especially when you need to forward email threads or attach files. The more context you can provide, the faster we can help.

    To help us respond faster: 

    • Use a clear subject line  

    • Include detailed information  

    • Attach screenshots when helpful  

  • The fastest way to open a ticket is using the “Create a New Support Ticket” shortcut on your desktop. 

    Double-click, complete the form, and submit. 

    This sends structured information directly into our system, allowing us to respond quickly and efficiently. 

  • https://ruralsolutionsvt.itclientportal.com/
    The Client Portal is a good option for managers or frequent ticket creators who wants visibility into multiple requests. It allows you to view the status of all open and completed tickets across your organization.

    You can also submit new tickets directly from the portal.

  • (802) 551-2403

    Calling is the fastest way to reach us for business‑critical or time‑sensitive issues . Or anytime you need immediate attention.
    It’s always okay to call.

    🚨 Call Immediately If:

    • You cannot access email or systems

    • Multiple users are impacted

    • There are security or fraud concerns

  • After‑hours support is reserved for issues that significantly impact business operations.

    If you need immediate assistance outside of business hours, call our main number and your call will be routed to the on‑duty technician, who will respond as quickly as possible.

    Business Hours: 

    • Monday–Thursday: 8:00 AM – 5:00 PM  

    • Friday: 8:00 AM – 12:00 PM 

For urgent requests and technical emergencies:

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“The best IT support I’ve ever experienced — fast, responsive, and excellent communication.”
— Happy Customer (Jeff)