We work hard to catch problems before you notice them. When you do need us, pick whichever way fits the moment. There's no wrong door, and no question is too small.
Every request is reviewed throughout the day and prioritized by business impact.
Open the Rural Solutions app in Microsoft Teams.
Don't see it yet? We're adding it organization by organization. Ask us and we'll set yours up.
Double-click “Create a New Support Ticket” on your desktop.
Use the form below from any phone or computer.
Don't wait on a ticket. Call us:802-551-2403
If we're on the phone and ask to take a look, download Splashtop SOS, open it, and read us the 9-digit code it shows. Nothing to install, nothing to sign up for. You can watch everything we do and end the session at any time.
Only share that code with us, on a call you're already on. We'll never call out of the blue asking for it.
A little context up front speeds things along:
Even partial information is fine. We'll follow up if we need more.
After hours: support outside business hours is for issues that seriously affect your operations. Call the main number and you'll be routed to the on-duty technician, who will respond as quickly as possible.
Text messages can't start a new ticket, so please call, use the app or send a message.
Tell us what's going on and it goes straight to our support desk. We'll get back to you during business hours.
Urgent? Please don't use the form. Call 802-551-2403.
Every organization we work with gets the same people, the same four doors, and a team that already knows your name when you call. We're full for 2026 and scheduling new partnerships for 2027.