Terms
This page has two parts:
- Part 1: Client Terms & Conditions apply when we provide services or products to your organization.
- Part 2: Website and App Terms of Use apply to anyone using our website or our Microsoft Teams app.
Part 1: Client Terms & Conditions
These terms apply to all services, projects and purchases unless your written proposal or managed services agreement (MSA) says otherwise. Your proposal or MSA sets the relationship-specific terms: scope, term, termination, service levels, data protection and liability limits. If they conflict with these terms, your signed proposal or MSA controls.
1. Definitions
- Client: the organization or person engaging Rural Solutions.
- Services: IT services, consulting, managed services and related work described in a proposal.
- Goods: hardware, software, licenses and other products we buy on the Client's behalf.
- Business Hours: Monday to Thursday 8:00 a.m. to 5:00 p.m., and Friday 8:00 a.m. to 12:00 p.m., Eastern Time, excluding Vermont public holidays.
2. Quotes and orders
- Quotes are valid for 7 days unless they say otherwise.
- A quote becomes binding when you accept it in writing, including by email or electronic approval.
- Changes requested after acceptance may change price or timing.
3. Fees and payment
- Fees and rates are set in your proposal or our rate schedule.
- Invoices are due on the terms printed on the invoice.
- Approved out-of-pocket costs, such as travel or shipping, may be billed separately.
- If payment is materially overdue, we may pause services after giving you reasonable notice.
4. Products from other companies
- We don't manufacture hardware or software; we buy from third-party vendors.
- Delivery dates and availability are estimates based on what vendors tell us.
- Manufacturer warranties apply to Goods where offered, and we'll help you use them where reasonable.
5. Delivery of Goods
- We carry the risk of loss until Goods are delivered to and accepted by you.
- Please inspect deliveries promptly and tell us about any problem within a reasonable time.
6. What we need from you
- Reasonable access to your systems, people and facilities.
- Backups, unless we've agreed in writing to provide them.
- Proper licensing and authorized use of your software.
- Named contacts who can request work and approve changes.
7. Support tools and the Teams app
We may give your staff tools to reach us, such as our Microsoft Teams app and its assistant, Eva, and client portals.
- Eva can open and check tickets and suggest general help steps. Its suggestions are not a technician's diagnosis. For anything urgent, call 802-551-2403.
- Requests made through these tools are handled under your agreement's service levels. A ticket opened in Teams is the same as one opened by phone or email.
- Never send passwords or security codes through any channel, including Eva.
- We may update, pause or retire these tools. We'll give clients notice of any lasting change.
8. Confidentiality
Each of us will protect the other's confidential information with reasonable care and use it only for our work together. This does not cover information that is public, independently developed, or required to be disclosed by law. This duty continues after our work ends. Our Privacy Policy explains how we handle personal information.
9. Professional judgment
IT work involves troubleshooting and judgment, and sometimes trial and error. We'll perform services in a professional and workmanlike manner consistent with industry standards, but we don't guarantee a specific outcome unless we say so in writing.
10. Limitation of liability
To the extent the law allows, neither party is responsible for indirect or consequential damages. Any other liability is governed by your proposal or MSA. Nothing here limits rights that cannot be limited by law.
11. Insurance
We carry commercially reasonable insurance for our services and will provide certificates on reasonable request.
12. Things outside anyone's control
Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, widespread outages or the actions of third-party providers.
13. Changes to these terms
We may update these terms and will post the new version here; updates apply going forward. Material changes to an active managed services relationship will be made through your proposal or MSA, not this page.
14. Governing law
Vermont law governs these terms.
Part 2: Website and App Terms of Use
By using www.ruralsolutionsvt.com or the Rural Solutions app in Microsoft Teams (together, the "Services"), you agree to these terms. If you don't agree, please don't use them.
Using the Services. You may use the Services to learn about us and, if your organization is a client, to get support. Don't use them for anything unlawful, don't try to reach anything you weren't given access to, and don't interfere with their operation or with other users.
Our content. The text, graphics, logos and software in the Services belong to Rural Solutions or our suppliers. You may view and print them for your own use, but not copy, resell or modify them without our written permission.
Information, not advice. Content on the Services, including the cost calculator and Eva's help suggestions, is general information. It is not a quote or professional advice for your specific situation. A quote is binding only when issued and accepted under Part 1.
Other websites. Links to other sites, such as MyGlue or training portals, are for convenience. We don't control those sites and aren't responsible for them; their own terms apply.
Privacy. Our Privacy Policy explains what we collect through the Services and how we use it.
No warranty. The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the Services will be uninterrupted or error-free.
Limitation of liability. To the fullest extent the law allows, Rural Solutions is not liable for any indirect, incidental, consequential or punitive damages arising from your use of the Services. If you are unhappy with the Services, your remedy is to stop using them. For clients, the liability terms of your proposal or MSA apply to the services we provide you.
Indemnity. If your misuse of the Services or violation of these terms leads to a claim against us, you agree to cover our reasonable costs of that claim, including attorney's fees.
Suspension. We may suspend or end access to the Services for anyone who misuses them.
Law and venue. Vermont law governs these terms, and any dispute will be heard in the state or federal courts located in Vermont.
Changes. We may update these terms by posting a new version here. Continuing to use the Services after an update means you accept it.
Contact. Questions about these terms: call 802-551-2403, or write to Rural Solutions, 85 Riverview Court, Georgia, Vermont 05478.